Description
The Small Business Customer Satisfaction Excellence Award is a distinguished recognition that celebrates businesses and organizations that consistently deliver exceptional customer experiences. This award acknowledges and honors companies that prioritize customer satisfaction as a core value, ensuring that every interaction with their products or services results in delight and loyalty. It serves as a symbol of excellence in customer service and underscores the importance of customer-centric practices.
Requirements
Must have less than 20 full time employees hired prior to March 2023
Must provide tangible evidence of satisfied employees
Criteria
| Criterion | Weight |
|---|---|
| Description of customer satisfaction | 25.0% |
| Examples of customer feedback | 25.0% |
| Quality of problem solving | 25.0% |
| Quality of other factors | 15.0% |
| Includes contact and company info | 10.0% |